Frequently asked questions - Security

en español
Previous pageNext page
 * Will my personal data be safely processed by Pórtico Librerías?
Yes. Pórtico Librerías, S.A. processes that information lawfully in accordance with the Spanish Data Protection Act (Ley Orgánica 15/1999 de 13 de diciembre).
You are invited to read our privacy policy.
 * What kinds of data does Pórtico process?
The type of information about you that we keep in our file includes: name, address, telephone number, email address, credit card or bank account details, subject of your interest and VAT nr.
 * Can my personal data be accessed via the internet?
No. Our files cannot be accessed via the internet, and so cannot be the object of any external attack.
 * How can I exercise my rights to access, rectify or cancel the information collected about me?
If you wish to do that, you should get in touch with us in writing. Our addresses:

Pórtico Librerías
Protección de datos
Muñoz Seca, 6
50005 Zaragoza - Spain    

fax nº.: (+34) 976 353226

Pórtico Librerías
Protección de datos
Apartado 503
50080 Zaragoza - Spain                

 * Is there a secure way to provide you with my personal information?
You can do that by filling in our Order Form, which uses SSL, the first and most widely adopted security protocol (see external definition of SSL).

 * Why is your Order Form so reliable?
Because it uses Secure Sockets Layer (SSL), a protocol for transmitting private documents via the Internet.
SSL is a set of rules followed by computers connected to the Internet. These rules include:
Many Websites that conduct electronic commerce use this protocol to securely transmit confidential user information from a client's Web browser to the Web server.
 * Can the email messages you send be infected by a virus?
No. Our system is protected at all times by an antivirus programme (updated every day) which scans both incoming and outgoing messages.
 * What about the catalogues themselves? Could they be infected by a virus?
Certainly not. Not only because we work in a virus-free environment, but also because all catalogues are virus-scanned before being sent or uploaded to the web.

 * How do you explain the fact that I have received an email containing a virus which was apparently sent from your domain
You may rest assured that messages sent by Portico are virus-free. Our system is protected against viruses, worms and Trojans and all our outgoing mail is scanned by an antivirus software which is updated every day.

Nowadays, many e-mail viruses use random e-mail addresses from an infected computer's address book in the "From" and "To" fields of messages the virus sends.

Most likely the virus on someone else's computer has found our e-mail address in an address book and used it in the "From" field as the virus replicates itself via e-mail. The message looks like it comes from us, but it does not. This is called e-mail spoofing.
 * When I receive one of your catalogues, a warning pops up saying the attachment is not reliable and I can't access its contents.
That may happen if you use Outlook Express as your email client.
Outlook Express is set by default to prevent access to any email attachment.

In fact, Outlook Express does not check whether the attachments are infected or not -something only an up-to-date antivirus programme can do. Nevertheless, Outlook Express sends a message:
OE removed access to the following unsafe attachments in your mail: filename

and does not allow you to open or save it.

 * What can I do to make Outlook Express allow me to access the catalogue that I have received from you?
It's pretty straightforward:
  1. Open Outlook Express.
  2. Go to the Options menu, then the Security tab.
  3. Untick the box "Do not allow attachments to be save or opened that could potentially be a virus"
  4. Click on "Apply" and the "OK".
As in the image below: Configuring Outlook Express
From now on you will have access to all the attachments you may receive.

We can guarantee that all catalogues sent by Portico are absolutely virus-free, but you have to be careful and use a proper antivirus software (Panda, Symantec, KAV or VAP, Sophos, McAfee,... ) to scan any "suspicious" file before you open it.

To save file attachments so that you can scan them for viruses before you open them:
  1. Open Outlook Express.
  2. Open the e-mail message.
  3. On the File menu, click Save Attachments.
  4. Specify the folder in which you want to save the attachments in the Save To box.
  5. Click "Save".
  6. Scan the saved file for viruses with your antivirus programme.

The only way to check a file for viruses is to have it scanned by an up-to-date antivirus programme. Outlook Express is not one of those.

It's up to you: either protected or infected...