Como hacer un Gemba Walk

Taking a Gemba Walk to go see, ask what and why, and show respect is a key way to more actively engage people in performance improvement activities. A respectful and effective Gemba Walk builds trust and lays the foundation for a great transformation. It is amazing what can be learned during a walk. How can you be an effective leader and not want to do this? This practical guide, which provides leaders with a basic menu of the various ways to go on the most effective walks, outlines the key reasons for doing a Gemba Walk. The guide outlines the questions to ask on different types of walks and outlines an approach for leaders seeking to better understand the facts, make better decisions, and build consensus to achieve important goals. The examples are drawn from organizations with outstanding improvement practices such as Toyota, Autoliv, OC Tanner, and Cogent Power, and from the author's experiences as Chairman of the Awards Council of the Association for Manufacturing Excellence.