Conversaciones cruciales

This communication classic with more than 5 million copies sold worldwide, has been updated for the third time to allow its readers to have the tools and communication skills that are increasingly important in today's companies. The new edition brings updates on how to have crucial conversations through digital media and how to communicate institutionally on social networks, as well as new examples and cases of failure and success. It also shows us how to respond to crucial conversations that someone starts having with you and how to identify problems and discussions in a timely manner.